The Process and FAQs

1

Get to know us

Our relationship with our clients at Clovelly House tends to begin with a friendly, informal chat over a cup of tea with Kim Marshall, our registered care home manager. This is a chance for Kim to get to know you and you to get to know her. You will also be taken on a tour of the care home and meet the day-care and long-term residents of Clovelly House if you so wish. This first step we think is super important as it starts to establish whether this is the right home for you or your loved one; we want our residents to feel comfortable and happy, so making sure Clovelly House is the right choice is top of our agenda when meeting you for the first time.


2

Assessment

Should you like what you see, and the tea and homemade cakes are up to scratch then a more in-depth discussion and assessment would occur. Our registered manager would take you, our prospective client, through a preadmission assessment where we would discuss things such as your diet, personal care, medication and more. This is to ensure that upon moving into Clovelly House or coming as a day-care resident that we have all the information we need and that we meet your personal needs and wishes! If it is not possible for you to come to the home for this assessment then a home visit can be arranged.


3

Settling In

Easing the transition for those moving into Clovelly House is important to us; time, patience and understanding is crucial in making new residents feel comfortable in these unfamiliar surroundings. All residents are encouraged to bring any items they feel would make their room their own, and we endeavour to add any personal touches we feel would help our residents to settle in. 


We have an open-door policy as a management team, and so family or residents who want to talk to management throughout the day are always welcomed to pop in for a chat. Finally, we offer a four-week trial period when coming to Clovelly House, this gives you or your loved one a proper chance to see if Clovelly House is the right fit for you.


FAQ's

  • When are the visiting hours at Clovelly House? How often can I visit?

    Clovelly House offers flexible visiting hours and encourage relatives or friends to visit their relative as often as they would like. Visitors are welcome to sit and have lunch or tea with their loved one if they so wish, refreshments are always provided to visitors on arrival. 

  • Where can I get regular updates on what my relative is doing in the care home?

    We are always happy to have you call Clovelly House and discuss with you how your relative is doing over the phone. In addition to this, we would recommend following our Facebook page to see what activities and events we have going on in the home, with the appropriate consent we regularly post on this page with statuses and photos of what the residents have been doing.

  • Can I take my relative out for the day?

    Yes, this is absolutely fine and a lovely idea. It is important to let us know beforehand that you wish to do this, but apart from that relatives are free to take their relatives out for the day if they so wish. Clovelly House is our resident’s home, so their time is their own and they can spend it however they want. 

  • What kind, and level, of care do you offer?

    Clovelly House offers residential, respite and day care for the elderly, including those with dementia and mobility difficulties. We offer varying levels of care dependent each of our resident’s needs; we will assess the level of care required for each resident before they come to the home, so if you are unsure of the level of care you require, we will be able to signpost you to the best place you, whether that is here or to another service. So, importantly, if you feel unsure, come in for a chat or call us and we can help you.

  • What medical support do you have at the care home?

    We have an excellent relationship with all local surgeries, receiving regular weekly calls from doctors supporting the wellbeing of all our residents. In addition to this we have support from district nurses and other healthcare professionals as well. 

  • Do rooms come with TV's and access to the internet?

    Yes, all rooms are provided with a TV and access to the internet.

  • Are there double rooms available for married couples?

    Yes, we have several rooms in the care home that would comfortably house a married couple. Clovelly House has 20 rooms, a mixture of which are ensuite and non-ensuite and vary in size depending on what you are looking for.

  • Do you have any jobs available at Clovelly House? Do you accept volunteers into your home?

    We will post all open positions to our Facebook page, please see this page to see if there are any current job listings and send us your CV! Yes, we love having volunteers in the home as it adds that extra bit of social 1-1 time with the residents, please get in contact if you would like to volunteer. All staff and volunteers employment with us is dependent on a successful interview with us and a clear DBS check.

If you have any further questions please don't hesitate to contact us, no question is ever too small.

Contact Us
Contact us: 01354 655768